Right-click Texas Instruments XHCI Controller and then select Properties.
In Device Manager, click the plus sign (+) next to Universal Serial Bus Controllers to expand the list. If the issue persists, I would suggest here is to roll back the driversĬlick Start, enter device manager into the search field, and then click Device Manager from the results.
Once done, restart the computer and check if that helps.Īlternatively you can try to run a test on the USB port from F2 which is under component test (Please capture the failure ID for further assistance). Next thing, I would suggest here is to update the Bios and Chipset dirvers on your PC from our HP support website, using this link. Use the following steps to perform a hard reset on a computer: Decreasing stored power is sometimes referred to as a "Hard Reset". Perform a Hard reset on the notebook : Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. In the meantime, let's try these steps here: Have you tried to update the drivers using Windows update or using HP Support Assistant? Have you tried to update the Bios and Chipset drivers on your PC? To provide you with an accurate solution, I'll need a few more details:
Don't worry as I have a few suggestions which should help you resolve this issue. I understand you are having issues with the USB 3.0 port not working after the recent upgrade. I came across your post and wanted to assist you. Hi for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community.